Current Processing Times

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Online Sales

4 - 10 business days

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Custom Formulas & Refills

1 - 2 weeks

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Wholesale Cintamani Tonics Orders

2 - 4 weeks

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Made-Fresh-to-Order Wholesale Powdered Extracts

1 - 3 months for Pre-Ordered Kilos

 

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Shipping Time

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🇺🇸 United States

USPS Ground Advantage:  3 - 6 business days

USPS Priority & UPS:  2 - 3 business days

🇨🇦 Canada*

USPS Ground:  2 - 3 weeks

USPS Priority & UPS:  5 - 10 business days

Rest of the World*

USPS 1st Class:  2 - 3 weeks

USPS Priority & UPS:  1 - 2 weeks

🇧🇷🇨🇱🇯🇵🇹🇭🇯🇲

* International Clients

Customs and import taxes may be your responsibility upon arrival.

We are not responsible for delays due to customs.

🇦🇺 Australia & New Zealand 🇳🇿

USPS Priority is currently the only shipping rate available.

Estimate possible import fees here.

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Processing Times are shipping estimates, not guarantees.

Actual delivery time will depend on the shipping method you choose.

"USPS 1st Class Shipping" is now known as "USPS Ground Advantage"

(not to be confused with UPS Ground, lol)

USPS (Postal Service) is available to most all addresses, domestic and international.

UPS is NOT available to PO Boxes, and may not be available internationally.

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Gift Shopping?

All orders arrive gift wrapped in 100% recycled kraft paper. Every day. 

You can request a packing slip without prices, or Add a Gift Note during checkout.

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Shipping to different address?

Please "Add a Note" during Checkout.

We reserve the right to request additional identity verification for multi-address orders.

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Rush Orders?

Rush Processing  may be available... Message Us if you need Rush services.

You can Choose Priority Mail during checkout to speed up the overall Shipping Time.

And you can "Add a Note" to your order to let us know your special needs.

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UPS Delivery Required?

UPS 3-Day & Express Delivery is currently available in the USA.

UPS only delivers to physical addresses.

UPS does NOT deliver to P.O. Boxes.

Choose your shipping rates from the drop-down menu in the Order Summary in your Cart.

*UPS delivery is NOT included in our Free Shipping Offer.

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Free Shipping Offer

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* Automatically qualify for Free USPS Ground Advantage shipping when your spend:

Over $200 within the USA

Over $300 for International Destinations

No coupon code required.

If your cart subtotal exceeds these values, the discount will automatically apply during checkout.

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* Please note, discounts & Free Shipping only applies to online orders from our website.

* Custom Formulas and Custom Orders qualify for Free USA Shipping when the product subtotal exceeds $300 value.

* Australia & New Zealand are not currently eligible for Free Shipping offer. Sorry, the USPS has discontinued 1st Class rates to this region. Priority Shipping is now the only option.
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Shipping Overages

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Even computers can sometimes make mistakes.

Our Cart automatically calculates shipping charges based on your location and the carrier you choose during checkout. If the shipping charges are inaccurately over-estimated, any shipping overages charged (beyond $4.99) will be refunded to the original payment method after the order ships.

 

If you are undercharged for actual shipping costs (beyond $4.99), we may contact you to arrange for an additional shipping payment. (This usually only applies to International orders).

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Cancellations, Returns & Exchanges

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We can cancel an order, if we receive the cancellation request before the order ships.

ALL SHIPPED SALES ARE FINAL.

After items ship, we are unable to offer returns or exchanges

due to hygiene / product contamination concerns. 

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Lost or Damaged Shipments

 

All shipments are insured for loss or damage.​

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If shipping damage occurs, please immediately take detailed photographs of the package, packaging materials, and damaged products. Send us the photographs, and we'll process an insurance claim. You will need to verify the loss via an easy online form. Once the claim is reimbursed, we'll refund or replace the damaged goods.

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If a shipment is lost or undelivered, please notify us within 2 weeks of the missed delivery deadline (shown on your tracking info as "expected delivery date). We'll process an insurance claim for the missing parcel as soon as possible. Please note the replacement process for lost shipments may take up to 30 days for domestic shipments and 40 to 60 days for international shipments. 

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Other questions about your order?

Contact Us