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Total Turnaround  Time =

Processing Time + Shipping Time

All timelines provided are estimates, not guarantees.

See for more info about 1st Class & Priority Services.


Shipping & Policies

Processing Times

Online Sales

5 - 10 business days processing time

depends on current order queue

Custom Formulas & Refills

2 weeks processing time

Wholesale Cintamani Tonics Orders

2 - 3 weeks processing time

Made-Fresh-to-Order Bulk Powdered Extracts

1 - 3 months processing time



Shipping Time

United States

USPS 1st Class:  (<1 lb.)  5 - 8 business days

USPS Priority & UPS:  2 - 3 business days

* Canada

USPS 1st Class:  2 - 3 weeks

USPS Priority & UPS:  5 - 10 business days

* Rest of the World

USPS 1st Class:  2 - 3 weeks

USPS Priority & UPS:  1 - 2 weeks

* International Clients

Customs and import taxes may be your responsibility upon arrival.

We are not responsible for delays due to customs.

Australia & New Zealand

USPS Priority is currently the only shipping rate available.

Estimate possible import fees here.

Processing Times are shipping estimates, not guarantees.

Actual delivery time will depend on the shipping method you choose.

1st Class Shipping Rates only available for parcels under 1 lb.

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Gift Shopping?

Include a gift note in the "Add a Note" section during Checkout.

All orders arrive gift wrapped in 100% recycled kraft paper.

Rush Orders?

Rush Processing is not currently available.

You can Choose Priority Mail during checkout to speed up the overall Shipping Time.

And you can "Add a Note" to your order to let us know your special needs.

UPS Delivery Required?

UPS 3-Day & Express Delivery is currently available in the USA.

UPS only delivers to physical addresses.

UPS does NOT deliver to P.O. Boxes.

Choose your shipping rates from the drop-down menu in the Order Summary in your Cart.

*UPS delivery is NOT included in Free Shipping Offer.

Free Shipping Offer

* Automatically qualify for Free 1st Class Shipping when your spend:

Over $200 within the USA

Over $300 for International Destinations

No coupon code required.

If your cart subtotal exceeds these values, the discount will automatically apply during checkout.

* Australia & New Zealand are not currently eligible for free shipping offer. UPSP Priority shipping is the only shipping rate currently available to these destinations.

* Please note, discounts only apply to ready-to-ship products from our website.

* Custom Formulas and Custom Orders qualify for Free USA Shipping only when the order subtotal exceeds $250, (including Formulation Fees, Consultation Fees).

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Cancellations, Returns & Exchanges

We can accept cancellations, if we receive notification before order ships.

All shipped sales are final.

After items ship, we are unable to offer returns or exchanges due to hygiene concerns. 

Lost or Damaged Shipments


All shipments are insured for loss or damage.

If shipping damage occurs, please immediately take detailed photographs of the package, packaging materials, and damaged products. Send us the photographs, and we'll process an insurance claim. You will need to verify the loss via an easy online form. Once the claim is reimbursed, we'll refund or replace the damaged goods.

If a shipment is lost or undelivered, please notify us within 2 weeks of the missed delivery deadline (shown on your tracking info as "expected delivery date). We'll process an insurance claim for the missing parcel as soon as possible. Please note the replacement process for lost shipments may take up to 30 days for domestic shipments and 40 to 60 days for international shipments. 

Other questions about your order?

Contact Us

Order Fulfillment Time
Shipping TIme Estimates
International Shipping
Free Shipping Deal
Urgent Orders
Cancel / Return / Refund

Custom Formulations

expertly handcrafted personalized formulas are tailored to your unique needs...

Sustainable Packaging

We strive towards Zero Waste. We choose recyclable & biodegradable materials wherever possible. 

  • All Powdered Extracts are sold in recyclable amber glass jars with recyclable metal lids.

  • We use paper foil seals instead of shrink plastic jar sealers.

  • Shilajit products are sold in reusable / recyclable miron glass (lids are not recyclable).

  • Orders are wrapped in 100% recycled kraft paper.

  • Shipping materials include 100% recycled boxes & labels, as well as biodegradable padding & mailers.

Sustainable Packaging
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