Total Turnaround  Time =

Processing Time + Shipping Time

Shipping Times are estimates, not guarantees.

Thanks for your patience!

See USPS.com for more info about 1st Class & Priority Services.

 

Shipping & Policies

Order Fulfillment Time 

Online Sales:  4 - 8 business days processing time

depends on current order queue

Custom Formulas / Refills: 2 weeks processing time

Wholesale Orders: 3 - 4 weeks processing (2 - 5 months for made fresh Pre-Orders)

 

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Estimated Shipping Time

United States

1st Class: 5-8 business days    |    Priority: 2-3 business Days

* Canada

1st Class: 2-3 weeks    |    Priority: 5-10 business days

* Rest of the World

1st Class: 2-3 weeks    |    Priority: 1-2 weeks

* Int'l Clients: Customs and import taxes may be your responsibility upon arrival.

We are not responsible for delays due to customs.

Estimate possible import fees here.

We'll do our best to meet these shipping estimates, but cannot guarantee them.

Actual delivery time will depend on the shipping method you choose.

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Got an URGENT need?

We are not currently processing rush orders.

Choosing Priority or Express Mail during checkout will speed up Turnaround Time.

Gift Shopping?

Add a gift note in the info box during Checkout.

All orders arrive gift wrapped in 100% recycled kraft paper.

UPS Delivery Required?

We now offer UPS Expedited Shipping Services along with USPS Priority Services.

Simply Choose "Priority Mail" or "Priority Mail Express" from the drop down list of shipping options in your Shopping Cart. Then add a note to your order that you require UPS Delivery.

*UPS delivery is NOT available for 1st Class Rates nor Free Shipping Offer.

Free Shipping Offer

* Automatically qualify for Free 1st Class Shipping when your spend:

Over $100 within the USA

No coupon code required.

If your cart subtotal exceeds these values, the discount will automatically apply during checkout.

* Free Shipping offer currently excludes International destinations, sorry.

* Please note, these discounts only apply to ready-to-ship products from our website.

* Custom Formulas and Custom Orders qualify for Free Shipping only when the order subtotal exceeds $250, (including Formulation Fees, Consultation Fees).

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Cancellations, Returns & Exchanges

We  accept cancellations, if we receive notification before order ships.

We accept returns and exchanges on certain unopened items.**

Contact us within:   1 week of delivery

Ship items back within:   2 weeks of delivery

**The following items cannot  be returned or exchanged (unless they arrive damaged or defective):

༄ Custom blends or Personalized Formulas

༄ Items with broken seals

༄ Items on sale

Conditions of Return

Buyers are responsible for return shipping costs.

If the item is not returned in it's original condition, the buyer is responsible for any loss in value.

 

$10 Restocking Fee will be deducted from all refunded orders.

Original shipping charges are also deducted from all refunds,

even orders that qualify for "free shipping" offers.

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Questions about your Order?

Contact Us

 
 
 
 
 
 

Custom Formulations

expertly handcrafted personalized formulas are tailored to your unique needs...

Sustainable Packaging

We strive towards Zero Waste. We choose recyclable & biodegradable materials wherever possible. 

  • Dual Extracts & powdered Formulas are sold in recyclable amber glass jars with recyclable metal lids.

  • 10:1 Hot Water Extracts are mostly sold in biodegradable resealable kraft/bioPLA pouches.

  • We use paper foil seals instead of plastic jar seals.

  • Shilajit products are sold in reusable / recyclable miron glass (lids are not recyclable).

  • Orders are wrapped in 100% recycled kraft paper.

  • Shipping materials include 100% recycled boxes & labels, as well as biodegradable mailers and tape.