Shipping & Policies
Despite COVID-19 disruptions, we are fully committed to providing the cleanest, purest, and most life-enhancing remedies possible. To support this goal we ...
* closed our Seaside Apothecary to the general public in February of 2020.
* have heightened sanitizing and receiving protocols in and around our Apothecary.
* are using H2O2, organic ethanol alcohol, & UV light as Earth-friendly sanitizers.
* are shipping orders to locals free of charge (choose Local Delivery @ checkout).
* will continue to ship all orders as quickly as possible (see Fulfillment times below).
* started to pivot towards our North American herb growers & manufacturers for sourcing.
* and we welcome insights from our clients & community on upholding best practices.
Order Fulfillment Time
༄ We typically ship on Tuesdays & Fridays ༄
Online Sales: 3 - 5 business days processing
Custom Formulas / Refills: 1 - 2 weeks processing
Wholesale Orders: 1 - 2 weeks processing (2 - 5 months for Pre-Orders)
Estimated Shipping Time
1st Class: 2-5 business days | Priority: 1 - 3 business Days
1st Class: 1-2 weeks | Priority: 5-10 business days
* Rest of the World
1st Class: 2 - 3 weeks | Priority: 1-2 weeks
* Int'l Clients: Customs and import taxes may be your responsibility upon arrival.
We are not responsible for delays due to customs.
We'll do our best to meet these shipping estimates, but cannot guarantee them.
Actual delivery time will depend on the shipping method you choose.
Got an URGENT need?
For Urgent orders, please "Add Notes" during checkout & choose Priority Shipping.
Free Shipping Offer
* North Coast Locals (Wheeler to Astoria) get Free Shipping!
Choose "Local Delivery" during checkout.
* Automatically qualify for Free 1st Class Shipping when your spend:
Over $100 within the USA, or
Over $250 for International Shipments
No coupon code required.
If your cart subtotal exceeds these values (specific to your region), the discount will automatically be applied during checkout.
* Please note, these discounts only apply to ready-to-ship products from our website.
* Custom Formulas and Custom Orders qualify for Free Shipping only when the order subtotal exceeds $250, (including Formulation Fees, Consultation Fees, and regardless of geographical region).
Cancellations, Returns & Exchanges
We accept cancellations ༄ please contact us within 24 hrs of placing the order.
We accept returns and exchanges on certain unopened items.*
Contact us within: 5 days of delivery
Ship items back within: 1 week of delivery
*The following items cannot be returned or exchanged (unless they arrive damaged or defective):
༄ Custom blends or Personalized Formulas
༄ Items with broken seals
༄ Items on sale
Conditions of Return
Buyers are responsible for return shipping costs.
If the item is not returned in it's original condition, the buyer is responsible for any loss in value.
$10 Restocking Fee will be deducted from all refunded orders.
Original shipping charges are also deducted from all refunds,
even orders that qualify for "free shipping" offers.
Questions about your Order?
We strive towards Zero Waste. We choose recyclable & biodegradable materials wherever possible.
Dual Extracts & powdered Formulas are sold in recyclable amber glass jars with recyclable metal lids.
10:1 Hot Water Extracts are mostly sold in biodegradable resealable kraft/bioPLA pouches.
We use paper foil seals instead of plastic jar seals.
Shilajit products are sold in reusable / recyclable miron glass (lids are not recyclable).
Orders are wrapped in 100% recycled kraft paper.
Shipping materials include 100% recycled boxes & labels, as well as biodegradable mailers and tape.