Shipping & Policies
Despite COVID-19 disruptions, we are fully committed to providing the cleanest, purest, and most life-enhancing remedies possible. To support this goal we ...
* are shipping items to locals free of charge (choose Local Delivery during checkout).
* will continue to ship all orders as quickly as possible, as long as the USPS ships.
* have heightening receiving protocols in and around our Apothecary, meticulously sanitizing absolutely everything that comes in the door. Our last herb shipment from China was received in November, 2019, before COVID-19 spread throughout China.
* started to pivot towards our North American herb growers & producers for sourcing.
* have been self-isolating for the safety of our clients since January, 2020.
* seldom go into public, but when we do, we wear personal protective equipment.
* closed our Seaside Apothecary and cancelled all public events until further notice.
Order Fulfillment Time
༄ We typically ship on Tuesdays & Fridays ༄
༄ Online Sales: 2 - 4 business days processing
༄ Custom Formulas / Refills: 1 - 2 weeks processing
༄ Wholesale Orders: 1 - 2 weeks processing
Estimated Shipping Time
1st Class: 2-5 business days | Priority: 1 - 3 business Days
1st Class: 1-2 weeks | Priority: 5-10 business days
* Rest of the World
1st Class: 2 - 3 weeks | Priority: 1-2 weeks
* Customs and import taxes may be your responsibility upon arrival.
We are not responsible for delays due to customs.
We'll do our best to meet these shipping estimates, but cannot guarantee them.
Actual delivery time will depend on the shipping method you choose.
Free Shipping Offer
* North Coast Locals (Wheeler to Astoria) get Free Shipping!
Choose "Local Delivery" during checkout.
* Automatically qualify for Free 1st Class Shipping when your spend:
Over $100 within the USA, or
Over $250 for International Shipments
No coupon code required.
If your cart subtotal exceeds these values (specific to your region), the discount will automatically be applied during checkout.
* Please note, these discounts only apply to ready-to-ship products from our website.
* Custom Formulas and Custom Orders qualify for Free Shipping only when the order subtotal exceeds $250, (including Formulation Fees, Consultation Fees, and regardless of geographical region).
Cancellations, Returns & Exchanges
We accept cancellations ༄ please contact us within 24 hrs of placing the order.
We accept returns and exchanges on certain unopened items.*
Contact us within: 5 days of delivery
Ship items back within: 1 week of delivery
*The following items cannot be returned or exchanged (unless they arrive damaged or defective):
༄ Custom blends or Personalized Formulas
༄ Items with broken seals
༄ Items on sale
Conditions of Return
Buyers are responsible for return shipping costs (unless item is damaged or defective).
If the item is not returned in it's original condition, the buyer is responsible for any loss in value.