Shipping & Policies
Online Sales: 3 - 5 business days processing time
depends on current order queue
Custom Formulas & Refills: 2 weeks processing time
Wholesale Cintamani Tonics Orders: 2 - 3 weeks processing
Wholesale Made-Fresh-to-Order Bulk Powdered Extracts: 2 - 5 months processing
USPS 1st Class: 5-8 business days | USPS Priority & UPS: 2-3 business days
USPS 1st Class: 2-3 weeks | USPS Priority & UPS: 5-10 business days
* Rest of the World
USPS 1st Class: 2-3 weeks | USPS Priority & UPS: 1-2 weeks
* International Clients: Customs and import taxes may be your responsibility upon arrival.
We are not responsible for delays due to customs.
These times are shipping estimates, not guarantees.
Actual delivery time will depend on the shipping method you choose.
Got an URGENT need?
Rush Processing is not currently available.
However, you can Choose Priority Mail during checkout to speed up the overall Shipping Time.
Add a gift note in the info box during Checkout.
All orders arrive gift wrapped in 100% recycled kraft paper.
UPS Delivery Required?
UPS 3-Day & Express Delivery is currently available in the USA.
UPS only delivers to physical addresses.
UPS does NOT deliver to P.O. Boxes.
Choose your shipping rates from the drop-down menu in the Order Summary in your Cart.
*UPS delivery is NOT included in Free Shipping Offer.
Free Shipping Offer
* Automatically qualify for Free 1st Class Shipping when your spend:
Over $125 within the USA
Over $300 for all International Destinations
No coupon code required.
If your cart subtotal exceeds these values, the discount will automatically apply during checkout.
* Free Shipping offer currently excludes Australia & New Zealand, sorry.
* Please note, discounts only apply to ready-to-ship products from our website.
* Custom Formulas and Custom Orders qualify for Free Shipping only when the order subtotal exceeds $250, (including Formulation Fees, Consultation Fees).
Cancellations, Returns & Exchanges
We accept cancellations, if we receive notification before order ships.
We accept returns and exchanges on certain unopened items.**
Contact us within: 1 week of delivery
Ship items back within: 2 weeks of delivery
**The following items cannot be returned or exchanged (unless they arrive damaged or defective):
༄ Custom blends or Personalized Formulas
༄ Items with broken seals
༄ Items on sale
Conditions of Return
Buyers are responsible for return shipping costs.
If the item is not returned in it's original condition, the buyer is responsible for any loss in value.
$10 Restocking Fee will be deducted from all refunded orders.
Original shipping charges are also deducted from all refunds,
even orders that qualify for "free shipping" offers.
Other questions about your order?
We strive towards Zero Waste. We choose recyclable & biodegradable materials wherever possible.
All Powdered Extracts are sold in recyclable amber glass jars with recyclable metal lids.
We use paper foil seals instead of shrink plastic jar sealers.
Shilajit products are sold in reusable / recyclable miron glass (lids are not recyclable).
Orders are wrapped in 100% recycled kraft paper.
Shipping materials include 100% recycled boxes & labels, as well as biodegradable padding & mailers.