Shipping & Policies
Processing Times
Online Sales
5 - 10 business days processing time
depends on current order queue
Custom Formulas & Refills
2 weeks processing time
Wholesale Cintamani Tonics Orders
2 - 3 weeks processing time
Made-Fresh-to-Order Bulk Powdered Extracts
1 - 3 months processing time
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Shipping Time
United States
USPS 1st Class: (<1 lb.) 5 - 8 business days
USPS Priority & UPS: 2 - 3 business days
* Canada
USPS 1st Class: 2 - 3 weeks
USPS Priority & UPS: 5 - 10 business days
* Rest of the World
USPS 1st Class: 2 - 3 weeks
USPS Priority & UPS: 1 - 2 weeks
* International Clients
Customs and import taxes may be your responsibility upon arrival.
We are not responsible for delays due to customs.
Australia & New Zealand
USPS Priority is currently the only shipping rate available.
Estimate possible import fees here.
Processing Times are shipping estimates, not guarantees.
Actual delivery time will depend on the shipping method you choose.
1st Class Shipping Rates only available for parcels under 1 lb.
Gift Shopping?
Include a gift note in the "Add a Note" section during Checkout.
All orders arrive gift wrapped in 100% recycled kraft paper.
Rush Orders?
Rush Processing is not currently available.
You can Choose Priority Mail during checkout to speed up the overall Shipping Time.
And you can "Add a Note" to your order to let us know your special needs.
UPS Delivery Required?
UPS 3-Day & Express Delivery is currently available in the USA.
UPS only delivers to physical addresses.
UPS does NOT deliver to P.O. Boxes.
Choose your shipping rates from the drop-down menu in the Order Summary in your Cart.
*UPS delivery is NOT included in Free Shipping Offer.
Free Shipping Offer
* Automatically qualify for Free 1st Class Shipping when your spend:
Over $200 within the USA
Over $300 for International Destinations
No coupon code required.
If your cart subtotal exceeds these values, the discount will automatically apply during checkout.
* Australia & New Zealand are not currently eligible for free shipping offer. UPSP Priority shipping is the only shipping rate currently available to these destinations.
* Please note, discounts only apply to ready-to-ship products from our website.
* Custom Formulas and Custom Orders qualify for Free USA Shipping only when the order subtotal exceeds $250, (including Formulation Fees, Consultation Fees).
Cancellations, Returns & Exchanges
We can accept cancellations, if we receive notification before order ships.
All shipped sales are final.
After items ship, we are unable to offer returns or exchanges due to hygiene concerns.
Lost or Damaged Shipments
All shipments are insured for loss or damage.
If shipping damage occurs, please immediately take detailed photographs of the package, packaging materials, and damaged products. Send us the photographs, and we'll process an insurance claim. You will need to verify the loss via an easy online form. Once the claim is reimbursed, we'll refund or replace the damaged goods.
If a shipment is lost or undelivered, please notify us within 2 weeks of the missed delivery deadline (shown on your tracking info as "expected delivery date). We'll process an insurance claim for the missing parcel as soon as possible. Please note the replacement process for lost shipments may take up to 30 days for domestic shipments and 40 to 60 days for international shipments.
Other questions about your order?
Contact Us
Sustainable Packaging
We strive towards Zero Waste. We choose recyclable & biodegradable materials wherever possible.
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All Powdered Extracts are sold in recyclable amber glass jars with recyclable metal lids.
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We use paper foil seals instead of shrink plastic jar sealers.
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Shilajit products are sold in reusable / recyclable miron glass (lids are not recyclable).
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Orders are wrapped in 100% recycled kraft paper.
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Shipping materials include 100% recycled boxes & labels, as well as biodegradable padding & mailers.
