Total Turnaround Time =
Processing Time + Shipping Time
Shipping Times are estimates, not guarantees.
Thanks for your patience!
See USPS.com for more info about 1st Class & Priority Services.
Shipping & Policies
༄ Order Fulfillment Time ༄
Online Sales: 4 - 8 business days processing time
depends on current order queue
Custom Formulas / Refills: 2 weeks processing time
Wholesale Orders: 3 - 4 weeks processing (2 - 5 months for made fresh Pre-Orders)
Estimated Shipping Time
1st Class: 5-8 business days | Priority: 2-3 business Days
1st Class: 2-3 weeks | Priority: 5-10 business days
* Rest of the World
1st Class: 2-3 weeks | Priority: 1-2 weeks
* Int'l Clients: Customs and import taxes may be your responsibility upon arrival.
We are not responsible for delays due to customs.
We'll do our best to meet these shipping estimates, but cannot guarantee them.
Actual delivery time will depend on the shipping method you choose.
Got an URGENT need?
We are not currently processing rush orders.
Choosing Priority or Express Mail during checkout will speed up Turnaround Time.
Add a gift note in the info box during Checkout.
All orders arrive gift wrapped in 100% recycled kraft paper.
UPS Delivery Required?
We now offer UPS Expedited Shipping Services along with USPS Priority Services.
Simply Choose "Priority Mail" or "Priority Mail Express" from the drop down list of shipping options in your Shopping Cart. Then add a note to your order that you require UPS Delivery.
*UPS delivery is NOT available for 1st Class Rates nor Free Shipping Offer.
Free Shipping Offer
* Automatically qualify for Free 1st Class Shipping when your spend:
Over $100 within the USA
No coupon code required.
If your cart subtotal exceeds these values, the discount will automatically apply during checkout.
* Free Shipping offer currently excludes International destinations, sorry.
* Please note, these discounts only apply to ready-to-ship products from our website.
* Custom Formulas and Custom Orders qualify for Free Shipping only when the order subtotal exceeds $250, (including Formulation Fees, Consultation Fees).
Cancellations, Returns & Exchanges
We accept cancellations, if we receive notification before order ships.
We accept returns and exchanges on certain unopened items.**
Contact us within: 1 week of delivery
Ship items back within: 2 weeks of delivery
**The following items cannot be returned or exchanged (unless they arrive damaged or defective):
༄ Custom blends or Personalized Formulas
༄ Items with broken seals
༄ Items on sale
Conditions of Return
Buyers are responsible for return shipping costs.
If the item is not returned in it's original condition, the buyer is responsible for any loss in value.
$10 Restocking Fee will be deducted from all refunded orders.
Original shipping charges are also deducted from all refunds,
even orders that qualify for "free shipping" offers.
Questions about your Order?
We strive towards Zero Waste. We choose recyclable & biodegradable materials wherever possible.
Dual Extracts & powdered Formulas are sold in recyclable amber glass jars with recyclable metal lids.
10:1 Hot Water Extracts are mostly sold in biodegradable resealable kraft/bioPLA pouches.
We use paper foil seals instead of plastic jar seals.
Shilajit products are sold in reusable / recyclable miron glass (lids are not recyclable).
Orders are wrapped in 100% recycled kraft paper.
Shipping materials include 100% recycled boxes & labels, as well as biodegradable mailers and tape.