Shipping and Policies

When You Place an Order You will receive an Order Receipt Email with your Order Number. Please see above ⬆️ FAQ about Shipping and Delivery Timelines ... When We Ship Your Order You will receive a Shipping Notification Email with your Tracking Number. Mis-delivered Notifications Sometimes our emails can be filtered out by spam or promotions filters. You can add us to your Contacts list to ensure smooth delivery of these emails. All our official email notifications will arrive from these approved email addresses: Cintamani Tonics <info@cintamanitonics.com>  🌞 (that's Us!)🌛 Cintamani Tonics <no-reply@my.store-emails.com> 🌻 (our Secure Wix Store) Cintamani Tonics <noreply@goshippo.com> 📦 (our Shipping App) Still No Notification? If you haven't received our automated Order Receipt, please check your Spam and Promotions folders. If you do find our missing email notification in your Spam folder, please mark it as "Not Spam" to prevent future mis-deliveries. If you still cannot locate your Order or Shipping Notifications, contact us with your Name and primary Email address on the Order. We will respond ASAP, typically within 1 - 2 days.

To view your Orders, Subscriptions, saved Addresses, Payment Details, etc. please Login to our Secure Site Member Area by using the Members Login Menu located in the main navigation. After Login, you'll see Member's Only pages like My Orders and My Subscriptions. Mobile View of Members Menu: Desktop view of Members Menu:

If you need to Cancel an Order, Contact Us as soon as possible. BEFORE Items have SHIPPED: Orders can be Cancelled and Refunded ONLY BEFORE they've been Shipped. Most orders Ship about 2 - 5 business days after Ordering. Please note that your % Payment Processing Fees are NOT REFUNDABLE. These fees have been paid to Payment Processors (Stripe, PayPal) are NOT refunded to us when we cancel your Order, therefore, we are unable to refund those fees to you. Thank you for understanding. AFTER Items have SHIPPED: No Cancellations. No Refunds. No Returns. Due to hygenic concerns and the perishable nature of our Tonics, we do not accept Returns (nor Cancellations / Refunds) for any items that have Shipped.

Got Questions? There's lots of ways to get in touch! LIVE CHAT  Online: Tuesday through Saturday, 10am to 6pm, ET. Live Chat Support is available by clicking the Chat 💬 icon in the bottom ⬇️ corner of your screen. Live Chat is real, human Chat with us: married herbalists, Jen and D.J. Ankenbrandt. CONTACT PAGE You can also send us a messages via our Contact page, and we will respond ASAP. TEXT / Voicemail SUPPORT Tuesday through Saturday, 9am to 5pm, ET. Send Texts or Leave Voicemail here: (205)558-8417 PHONE SUPPORT Phone Support is available by APPOINTMENT ONLY. If you seek Phone Support, please contact us via one of the messaging options above and share your phone number and availability for a call-back. We will schedule a call with you within 1 - 2 business days. Offline Response Time: 1 - 2 business days There's only two of us here, and we do our best to respond as soon as we can. Please include your email address and/or phone number in your Chat, Email, or Text Message if you wish to receive a response when we are back online.

To prevent identity theft, we reserve the right to request additional identity verifications for new clients who place orders where Billing Details differ significantly from the Shipping Details.   After ordering, you may receive an email from info@cintamanitonics.com requesting a photo ID or other proof of your billing details and intent to ship to a different recipient. We apologize for any delay or inconvenience this policy may cause; we have learned (the hard way) that this important step helps to safeguard our clients and makes online shopping safer for everyone.

Discounted Product Subscriptions are featured in our Sale & Discount section. Our Subscriptions are simple and easy to set up, providing reliable deliveries at regular intervals. Subscribe for Monthly or Quarterly (every 3 months) Billing Cycles. To Subscribe Choose the product quantity and shipping frequency from the product options and proceed to checkout. Your Payment Details will be saved on file for future deliveries. To Update Payment Details: Login to our secure site and use the Site Member Menu to navigate to "My Subscriptions." You'll see your current Subscription details with the option to Update Payment Details. To Cancel or Pause a Subscription: To Pause or Cancel your Subscription, please Contact Us. Please note that if you Cancel your Subscription AFTER a recurring charge has been made and require us to Refund the purchase, our standard Cancellation Policies apply. Please see the "Cancel an Order FAQ" for more details. Other Subscription Changes: To Update other details like product quantity or Subscription billing frequency (Monthly to Quarterly), please Contact Us to cancel the current Subscription. Then, you can place a new Subscription Order by navigating back to the product page and choosing different product options, then proceed to Checkout to finalize the new recurring billing terms.

Sending a Gift: All items arrived gift-wrapped in recyclable kraft paper. Request a Gift Receipt (no prices nor order info) during checkout. Add a Gift Message or Instructions to your order during checkout. Simply "Leave a Comment" during checkout and we will include your note. Purchase a Gift Certificate: Cintamani Gem Gift Cards are available here. Cintamani Gems never expire and can be used for any purchase online, Custom Order invoice, or Herbalist Consultation time. Enter the recipient's Email address in the Order Form. Choose a Delivery Date for the Gift Card and proceed to Checkout. A Cintamani Gem Gift Card of your specified amount will be emailed to your Recipient on the specified Date. Or Enter your own email address. Choose today as the Delivery Date, and proceed to Checkout. You will immediately receive an email containing your Cintamani Gem Gift Cards that you can email to your recipient on your own.

We strive towards Zero Waste. We choose recyclable & biodegradable materials wherever possible.  All Powdered Extracts are sold in recyclable amber glass jars with recyclable metal lids or reusable violet glass Apothecary jars worth saving. We use biodegradable paper foil seals instead of shrink plastic jar sealers. Shilajit products are sold in reusable / recyclable violet glass. Orders are wrapped in 100% recycled kraft paper. Shipping materials include 100% recycled boxes & labels, as well as biodegradable cellulose packing tape, biodegradable void fill & mailers.